Refund Policy

1. Overview

Security Bot, operated by The S Dev LLC, offers premium subscriptions with enhanced features and capabilities. We stand behind our service quality: if you are not satisfied for any reason, you may request a full refund within 14 days of your purchase. This right is unconditional and is not subject to any qualifying criteria, review, or approval.

2. 14-Day Refund Guarantee

You may cancel any premium purchase and receive a full refund within 14 days of that purchase, for any reason or for no reason at all. You do not need to explain your decision, and we will not ask you to justify it.

• The guarantee applies to every premium purchase, including first-time purchases, upgrades, and renewal charges
• The 14-day period runs from the date the payment is taken
• Refunds are issued in full, for the full amount actually paid, to the original payment method
• Use of premium features during the 14-day period does not reduce or void your refund
• No review, approval, or qualifying condition applies — a request made within 14 days is always honored

Nothing elsewhere in this policy, our Terms of Service, or any other agreement limits this 14-day right. Where any other term appears to conflict with this section, this section prevails. This guarantee is in addition to, and does not replace, any statutory cancellation or consumer rights you have under the law of your country of residence.

3. How to Request a Refund

Requesting a refund takes two steps:

1. Contact us: Reach out through our Discord Support Server and tell us you would like a refund
2. Identify the purchase: Include your Discord User ID and the transaction ID or purchase date, so we can locate the correct payment. You do not need to give a reason.

Requests made within 14 days of purchase are issued without review. We aim to submit the refund within 3 business days of your request, and your premium features remain active until the refund is issued.

4. Refund Processing Time

Once a refund is issued, the time it takes to reach you depends on your payment method:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days to your PayPal account
• Other payment methods: Processing times vary by provider

Note: Your bank or payment provider may take additional time to process the refund after we've issued it.

5. After the 14-Day Window

This section applies only to requests made more than 14 days after a purchase. It does not limit the guarantee in Section 2 in any way. Beyond the 14-day window we are no longer obliged to refund a purchase, but we will consider partial refunds or account credits in situations such as:

• Service disruptions affecting only specific features
• Requests made after the 14-day window but within 30 days
• Switching between subscription tiers mid-cycle
• Compensation for extended but not complete service outages

Note that each renewal charge starts a new 14-day guarantee period, so a renewal you did not intend is always refundable in full if you contact us within 14 days of that charge.

6. Subscription Cancellation

Cancelling stops future billing; it is separate from requesting a refund for a charge already taken. If you are within 14 days of a charge, request a refund under Section 2 and you will receive that payment back in full. When you cancel:

• Your premium features remain active until the end of the current billing period
• No future charges will be made to your payment method
• You can reactivate your subscription at any time before it expires
• Unused time from a billing period more than 14 days old is not separately refunded

To cancel your subscription, visit your subscription management page or contact our support team.

7. Chargebacks and Disputes

If you want your money back within 14 days of a charge, you do not need to raise a chargeback — just ask us and we will refund you in full. Contacting us directly is almost always faster than a dispute through your bank.

Where a chargeback is raised against a charge we are not required to refund, we may suspend premium access on the affected account while the dispute is resolved. We will never penalize you, restrict your account, or refuse future purchases for requesting a refund under our 14-day guarantee.

8. Free Trials and Promotional Offers

If you received a free trial or promotional discount:

• A free trial costs nothing, so there is nothing to refund for the trial itself
• The first paid charge after a trial ends is covered by the 14-day guarantee in full
• Promotional pricing is subject to the terms of the specific offer
• Refunds for discounted subscriptions are calculated based on the amount actually paid

9. Special Circumstances and Exceptions

Beyond the 14-day guarantee, we may still refund a purchase on a case-by-case basis, for example in the case of:

• Medical emergencies or documented hardships
• Technical issues preventing service delivery on our end
• Legal requirements in specific jurisdictions
• Goodwill gestures for long-term customers

These additional refunds are discretionary and go beyond what this policy requires of us. The 14-day guarantee in Section 2 is not discretionary and is never subject to our judgement.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website and will apply only to purchases made after they are posted — your existing purchases keep the policy in effect at the time you bought them. No change to this policy will reduce the 14-day refund guarantee below 14 days or attach conditions to it.

11. Contact Us

For refund requests or questions about this policy, please contact us:

• Discord Support Server
• The S Dev LLC (operator of Security Bot)
• Response time: 3-5 business days for general enquiries; refund requests are actioned within 3 business days