Refund Policy

1. Overview

Security Bot offers premium subscriptions with enhanced features and capabilities. We stand behind our service quality and offer refunds under specific conditions outlined in this policy. Please read this policy carefully before purchasing any premium subscription.

2. Refund Eligibility

You may be eligible for a refund if you meet the following conditions:

Eligible for Refund:

• First-time subscribers: Within 7 days of your initial purchase
• Service unavailability: Extended downtime (more than 72 consecutive hours) not scheduled for maintenance
• Major feature malfunction: Core premium features not working as advertised for more than 7 days
• Billing errors: Duplicate charges or incorrect billing amounts
• Unauthorized charges: Purchases made without your authorization

Not Eligible for Refund:

• Requests made after 7 days from the initial purchase
• Renewal charges for subscriptions not cancelled before the renewal date
• Partial month/year usage (subscriptions are non-prorated)
• Dissatisfaction with features clearly described in our documentation
• Violations of our Terms of Service resulting in account suspension
• Changes in Discord's API or policies affecting bot functionality
• Issues caused by user misconfiguration or lack of proper permissions

3. How to Request a Refund

To request a refund, follow these steps:

1. Contact Support: Reach out to us through our Discord Support Server
2. Provide Information: Include your Discord User ID, transaction ID, purchase date, and detailed reason for the refund request
3. Wait for Review: Our team will review your request within 3-5 business days
4. Receive Decision: We'll notify you of our decision via Discord or email
5. Refund Processing: If approved, refunds are processed within 5-10 business days

4. Refund Processing Time

Once a refund is approved:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days to your PayPal account
• Cryptocurrency: Non-refundable due to the nature of blockchain transactions
• Other payment methods: Processing times vary by provider

Note: Your bank or payment provider may take additional time to process the refund after we've issued it.

5. Partial Refunds and Credits

In certain situations, we may offer partial refunds or account credits instead of full refunds:

• Service disruptions affecting only specific features
• Requests made after the 7-day window but within 30 days
• Switching between subscription tiers mid-cycle
• Compensation for extended but not complete service outages

6. Subscription Cancellation

Cancelling your subscription does not automatically qualify you for a refund. When you cancel:

• Your premium features remain active until the end of the current billing period
• No future charges will be made to your payment method
• You can reactivate your subscription at any time before it expires
• No partial refunds are provided for unused time in the billing period

To cancel your subscription, visit your subscription management page or contact our support team.

7. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in:

• Immediate suspension of your Security Bot services
• Permanent ban from future purchases
• Collection proceedings for disputed amounts
• Additional fees and penalties

We're committed to resolving issues fairly and quickly through our support channels.

8. Free Trials and Promotional Offers

If you received a free trial or promotional discount:

• Free trial periods are non-refundable
• Promotional pricing is subject to the terms of the specific offer
• Refunds for discounted subscriptions are calculated based on the amount actually paid
• Abuse of promotional offers may result in account termination

9. Special Circumstances and Exceptions

We may make exceptions to this policy on a case-by-case basis for:

• Medical emergencies or documented hardships
• Technical issues preventing service delivery on our end
• Legal requirements in specific jurisdictions
• Goodwill gestures for long-term customers

All exceptions are at the sole discretion of Security Bot management.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes indicates acceptance of the modified policy. Refund requests will be evaluated based on the policy in effect at the time of your purchase.

11. Contact Us

For refund requests or questions about this policy, please contact us:

• Discord Support Server
• Response time: 3-5 business days